<span style="font-size: 12pt;">Hi {contact_firstname} {contact_lastname}</span><br /><br /><span style="font-size: 12pt;">You have a new ticket reply to ticket <a href="{ticket_public_url}">#{ticket_id}</a></span><br /><br /><span style="font-size: 12pt;"><strong>Ticket Subject:</strong> {ticket_subject}<br /></span><br /><span style="font-size: 12pt;"><strong>Ticket message:</strong></span><br /><span style="font-size: 12pt;">{ticket_message}</span><br /><br /><span style="font-size: 12pt;">You can view the ticket on the following link: <a href="{ticket_public_url}">#{ticket_id}</a></span><br /><br /><span style="font-size: 12pt;">Kind Regards,</span><br /><span style="font-size: 12pt;">{email_signature}</span>