<span style="font-size: 12pt;">Hi {contact_firstname} {contact_lastname}</span><br /><br /><span style="font-size: 12pt;">Thank you for contacting our support team. A support ticket has now been opened for your request. You will be notified when a response is made by email.</span><br /><br /><span style="font-size: 12pt;"><strong>Subject:</strong> {ticket_subject}</span><br /><span style="font-size: 12pt;"><strong>Department</strong>: {ticket_department}</span><br /><span style="font-size: 12pt;"><strong>Priority:</strong> {ticket_priority}</span><br /><br /><span style="font-size: 12pt;"><strong>Ticket message:</strong></span><br /><span style="font-size: 12pt;">{ticket_message}</span><br /><br /><span style="font-size: 12pt;">You can view the ticket on the following link: <a href="{ticket_public_url}">#{ticket_id}</a></span><br /><br /><span style="font-size: 12pt;">Kind Regards,</span><br /><span style="font-size: 12pt;">{email_signature}</span>